Modify or Cancel your reservation
GBW Hotel will make the best guest room/price available on the hotel website (Best Price Guarantee). The GBW Hotel websites are owned/operated by or on behalf of GBW Hotel bearing the logo and branding of GBW Hotel .
In the unlikely event that a lower price at GBW Hotel is made available on a non-GBW Hotel website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), GBW Hotel will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.
PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to [email protected] We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.
9R, Jalan Bukit Meldrum, 80300 Johor Bahru, Johor, Malaysia
Email: [email protected]